Frequently Asked Questions

How long does delivery take?

Standard delivery takes 3-7 business days. Express delivery (1-2 days) is available for select pin codes.

Is free delivery available?

Yes! All orders above ₹499 qualify for free standard delivery.

Can I track my order?

Yes. Once your order is shipped, you'll receive a tracking number. You can track it in My Orders section.

Do you deliver pan-India?

Yes, we deliver to all major cities and towns across India.

What is your return policy?

We offer a 7-day hassle-free return policy. Products must be in original, unused condition with packaging intact.

How do I initiate a return?

Contact our support team at support@collectiblesfair.com or on WhatsApp/call at +91 99181 31000 with your order number and reason for return.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive the returned item.

Are the collectibles authentic?

Absolutely. Every item is verified and sourced directly from trusted dealers and authorized distributors. All products are 100% genuine.

What condition are the stamps and covers in?

Each product page lists the item's condition (e.g. New / Mint or Used). We grade items honestly so you know exactly what you're getting.

Do you authenticate rare items?

Yes. Rare stamps, first day covers and limited-edition collectibles are individually inspected before they are listed.

What payment methods do you accept?

We accept UPI, credit/debit cards, net banking, and Cash on Delivery.

Is my payment information secure?

Yes. All payments are processed through secured, encrypted gateways. We do not store card details.

Can I place an order without creating an account?

Currently an account is required to place orders so we can provide order tracking and history.